07-14-2024
20:21
- last edited on
07-15-2024
03:07
by
MarreFitbit
07-14-2024
20:21
- last edited on
07-15-2024
03:07
by
MarreFitbit
Charge 5 not syncing to phone since flew from California to Hawaii
Moderator Edit: Clarified subject
07-15-2024 03:09
07-15-2024 03:09
Hi there, @Corgifan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I will do my best to help you with this!
As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?
If the issue persists, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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07-18-2024 18:18
07-18-2024 18:18
Thank you. It correctdd on it’s own
07-19-2024 07:02
07-19-2024 07:02
@Corgifan Awesome! I'm glad to hear that the issue is already solved.
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Happy stepping!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...