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Charge 5 stopped syncing all of my heath information

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‎02-08-2022 20:03 - last edited on ‎02-10-2022 05:50 by Moderator Alum

‎02-08-2022 20:03 - last edited on ‎02-10-2022 05:50 by Moderator Alum

I’ve had my Charge 5 since Christmas and now on 2 occasions it’s completely stopped syncing all of my heath information (i.e. sleep data, readiness level and health trends). It also refuses to sync my steps to the challenges that I’m currently doing. This will continue for about a week and than magically everything will work again. 

 

 


Moderator edit: subject updated for clarity

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‎02-10-2022 05:50 - last edited on ‎11-13-2024 05:26 by Fitbit Moderator

‎02-10-2022 05:50 - last edited on ‎11-13-2024 05:26 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Jerome09. 

Thank you for sharing all these details about the inconvenience you've been experiencing with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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