Charge 5 stopped syncing my health metrics data

[CAD202]

Charge 5 not syncing sleep or health data for 2 days... again. Why does this keep happening randomly?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CAD202. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not tracking your health metrics data. I understand where your concern is coming from. I will do my best to help you!

Please keep in mind the following to make sure you see your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
  
  

For more detailed information, see What should I know about health metrics in the Fitbit app?

[Kazfit]

I'm having the same issue the past 2 days. Can't seem to find in the app or device how to sort it?

[KyronMusic]

Likewise… no data other than steps and calories. I WAS using my iPad with the app but it was GLACIAL to sync in the mornings (compared with my girlfriend on her iPhone). So I decided to switch over to my iPhone (newer unit, newer O.S. Able to use a newer version of the Fitbit app). THAT was a mistake. Syncs WAY faster in the morning… but possibly because it’s transferring NO DATA. Went back to my iPad… syncing with it gained NOTHING. Going to do a fresh sync tomorrow morning and I’ll report back. Right now though… not impressed.

[Langerent]

I am having an issue with the Breathing Rate monitor not registering in my app, all other stats are working fine.

[radiouser]

I have same issue, last synch 5.30am on Thursday. There is an exclamation mark by the synch button on the app. This sounds like a wider issue Fitbit?

[KyronMusic]

Update… being an electronic specialist… my troubleshooting skills kicked in. Don’t always believe what you see. After a strenuous workout… I got ZERO Zone Minutes… and realized my heart rate was also zero. Checked the heart rate on/off option in settings and it was On (as it should/needs to be). Turned it off… then back on. Sure enough… the LED lit up… and I started to get readings. After a walk this afternoon… I got a Zone minute score. Next test… do I get a sleep score tonight? Once again I’ll follow up tomorrow. Try turning “Heart Rate” off and back on… and see if it helps. No guarantee… but takes a mere minute to try. Cheers… Dean

[loripeeps]

My charge 5 also stop recording data 2 days ago. No sleep, no heart rate, etc. 

[Pattj311]

Same here. I keep adjusting all setting and wearing throughout the day to no avail. Will you please advise Fitbit? Thanks in advance.

[KyronMusic]

2nd Update… Success… I got a detailed Sleep score and health metrics this morning. In my case turning the “Heart Rate” off and then on in the “Settings” section of my Charge 5 fixed the problem. Sadly that may NOT be the solution for everybody… but hopefully it will help some of you. Best of luck… Dean.

[christekm1]

Ditto. Noticed a few weeks ago the app has much fewer steps than the watch when I go to bed. When  I try  to refresh the app simply stays stuck on some earlier number.  Device itself no longer shows sleep score. And yes I deleted app and reloaded and that changed nothing. The dashboard at Fitbit.com  also shows wrong/ different numbers. Another epic fail by Google! 

[LeenFit]

Same issue here, mine has stopped syncing since 2 days as well. Unsure what the issue is, but it stops syncing halfway through the process.

Feels there is an wider issue.

[Elainejr]

My Fitbit is not syncing at all.  I have gone thru all the steps and it is just stuck on 19 steps and no other data.  This happens far too often.