Charge 5 stopped syncing with phone and tablet.

[Gumby51]

Charge 5 stopped syncing with phone and tablet last night. It is keeping track of my steps but nothing (sleep, steps, active minutes, hourly activity, distance) is being transferred to app on my phone or tablet.  I tried the Restart on the Charge 5 this morning but that didn't help.

[RiekoC]

Hello @Gumby51 

This article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link). If you've already done the recommended troubleshooting without success, please let us know.

Do you see a green light on the back of your Charge 5? That's the heart rate sensor. If you put your finger across the back of the Charge 5, then lift your finger, you should see a green light.

If you don't see a green light, check the Settings menu on the Charge 5 and make sure that Heart Rate is turned on.