Charge 5 stopped to track distance

[joegun]

Hi Community,

since the 3rd of July the Charge 5 does not track distance any more. It always shows 0,0. Training works fine, distance is tracked via GPS and displayed. But the distance figure stays at 0,0. I tried hard reset with the button, removed the tracker from the phone and added it again, but no change. Any idea?

[RiekoC]

Hello @joegun 

I saw that you reported your issue on a different thread along with other Charge 5 users who are experiencing the same issue.

This issue has been escalated to the Fitbit team. If we hear of an update, we will report back.

[sara.calhas]

Same with me, really unfortunate that this is happening. I have no kms tracked since Wednesday 3rd of July too. I have reported elsewhere in the forum situation.