Charge 5 stopped tracking data at 4:25 yesterday

[2Springers]

Device stopped recording steps, sleep, time, everything Saturday at 4:25 pm. Have tried soft and hard restart. Energy burned only data for today shown on app.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @2Springers, welcome back to the community.

Thanks for letting me know about this situation with your Charge 5 and the data tracked.

Can you let me know if this continues happening, please? The restarts you did are a good way to get this things working out, now, I recommend you to double check you're wearing the Charge 5 correctly, please, since this can also impact the tracking.

[2Springers]

After 3 more hard (3 tap) restarts it’s back working fine.
Sent from my iPhone

[CrisVillaFitbit]

@2Springers Thank you for responding back and for letting me know what you did to get this working, this will surely help other users in the community, so they'll know what to do in these kinds of situations.

[Wendoo]

Mine did the same in the middle of a pickleball match.  I have not been able to get it to sync since.  I cannot even get it to reconnect to blue tooth.  I have tried pressing the charger cord button 3 times and waiting more times than I can count.  It vibrates with each click but does not illuminate in any way.  I have tried changing the outlet as well as the block on the cord.  I cannot get the screen to react in any way.  

[CrisVillaFitbit]

Hello and welcome back to the community, @Wendoo.

Thanks for explaining your situation with the display of your Charge 5.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.