Charge 5 stopped tracking data

[pineapple69]

my Fitbit stoped tracking data after the new update i also got some wierd red x that showed up and some point is it dead and do i need to get a new one also the HR sensor is only flashing red

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @pineapple69. 

Thank you for all the information that you've shared about this issue with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition to the restart, you can also try setting up the Charge 5 as a new device in your account. 

Hope this helps, I'll be around.

[pineapple69]

hi i tried both those things and it didint fix the problem 

[DavideFitbit]

@pineapple69 Thank you for your reply and for confirming that you continue to experience the same problem after the troubleshooting steps suggested. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around.