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Charge 5 stopped tracking my data since January 2025

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‎02-05-2025 22:52 - last edited on ‎02-08-2025 05:15 by Fitbit Moderator

‎02-05-2025 22:52 - last edited on ‎02-08-2025 05:15 by Fitbit Moderator

No health data tracking. No fitness tracking after movement. Basically nothing that is a part of a premium account. Any data I see, I entered myself.  I’ve kept it charged. Reset it numerous times. Contacted “Help” to no effect.  At one point I could see flickers of life that someone was doing something. Now nothing. 

Moderator Edit: Clarified subject

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‎02-08-2025 05:38

‎02-08-2025 05:38

Hi there, @Lfgross. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 stopped tracking your data. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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