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Charge 5 stopped tracking my floors

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‎04-04-2023 16:13 - last edited on ‎04-05-2023 08:27 by Fitbit Moderator

‎04-04-2023 16:13 - last edited on ‎04-05-2023 08:27 by Fitbit Moderator

My Charge 5 no longer tracks floors and I have updated the settings.  What is going on and how can I fix this? 

 

 

 

Moderator Edit: Clarified subject

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‎04-05-2023 08:28 - edited ‎06-17-2023 11:43

In response to Keastman12

‎04-05-2023 08:28 - edited ‎06-17-2023 11:43

Hi there, @Keastman12. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5.

As @LZeeW has mentioned, please note that  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎04-04-2023 16:33

‎04-04-2023 16:33

Hi @Keastman12.  I’m not sure how you got floors credited in the past.  The Charge 5 doesn’t have an altimeter and can’t count floors.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-04-2023 16:36

In response to LZeeW

‎04-04-2023 16:36

Very strange; they were credited then just stopped.

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‎04-05-2023 08:28 - edited ‎06-17-2023 11:43

In response to Keastman12

‎04-05-2023 08:28 - edited ‎06-17-2023 11:43

Hi there, @Keastman12. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5.

As @LZeeW has mentioned, please note that  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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