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Charge 5 stopped tracking my health metrics

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‎01-14-2025 19:46 - last edited on ‎01-15-2025 05:34 by Fitbit Moderator

‎01-14-2025 19:46 - last edited on ‎01-15-2025 05:34 by Fitbit Moderator

About a week or so ago my Charge 5 stopped reporting Health Metrics, Sleep Score and detailed sleep view and Readiness Score.Anyone else experiencing this?

It still does activity tracking, and still records heart rate data, steps, activity minutes, etc. It's just the overnight analysis that's broken.

I have tried all recommended steps like logging out, clearing cache, resetting device, etc. Doesn't help.

Moderator Edit: Clarified subject

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‎01-15-2025 05:37 - edited ‎01-15-2025 11:13

‎01-15-2025 05:37 - edited ‎01-15-2025 11:13

Hi there, @RAD001. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not tracking your health metrics data. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Charge 5. Stay tuned to your inbox!

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎01-15-2025 11:01

In response to MarreFitbit

‎01-15-2025 11:01

Yes, I have spoken with a few different folks at the support team.  I certainly hope they are working on a resolution for my Charge 5 and can figure it out.  Also, I noticed you said Luxe.  I don't have a Luxe.

Thank you!

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