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Charge 5 stopped tracking my heart rate and sleep data

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‎05-15-2023 04:37 - last edited on ‎05-15-2023 05:54 by Fitbit Moderator

‎05-15-2023 04:37 - last edited on ‎05-15-2023 05:54 by Fitbit Moderator

Hey there folks I just noticed my Fitbit Charge 5 has not logged any sleep or any heart rate stuff since at some point yesterday i think It did log that i røde my bike but none of the information in regard to heartzones and so on

Very much a bummer in regards to my work out later today

I've tried looking for trouble shooting and if it's up to date but didn't really find anything of use .

 

 

Moderator Edit: Clarified subject

VidMate
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‎05-15-2023 06:31 - edited ‎05-26-2023 04:32

‎05-15-2023 06:31 - edited ‎05-26-2023 04:32

Hi there, @hollond35. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

While reading your post I was wondering if your Charge 5 is properly linked to your Fitbit account and syncing fine? To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If your Charge 5 is not linked, that would explain why it's not tracking your data. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎05-15-2023 06:31 - edited ‎05-26-2023 04:32

‎05-15-2023 06:31 - edited ‎05-26-2023 04:32

Hi there, @hollond35. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

While reading your post I was wondering if your Charge 5 is properly linked to your Fitbit account and syncing fine? To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If your Charge 5 is not linked, that would explain why it's not tracking your data. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes