Charge 5 stopped tracking my heart rate and sleep data

[Steelergurl64]

Me as well. My charge 5 for the last two days hasn't shown either sleep score or BPM. I've done everything under the sun, and still this morning nothing. 

Moderator Edit: Clarified subject

[Walker1818]

Same here exactly

[lilosmith]

Same here. One night it works then it doesn’t. Also never has the correct time I sleep. Does any of the trackers work correctly re sleep?

[MarreFitbit]

Hi there, @Steelergurl64 @Walker1818 @lilosmith. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit devices before reaching out.

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your Charge 5 is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, your sleep stages won't too as this data is calculated by your heart rate readings. With that in mind, I'd suggest taking a look at this help article Why don't I see sleep stages today?

[SunsetRunner]

I have this same issue, for both heart rate and steps. I’ve tried every suggestion on this forum but nothing helps. It stopped around noon (Central European Time) today. It looks like the sensor lights are off. 

[lilosmith]

I’m still having the same issues. Just as you.  I am beginning to wonder if these trackers are designed to just stop working well or at all after a couple or years or a year. I have no solution. And I think things got worse when Google came on the scene.  Never had these unresolvable issue prior to that.  Very disappointed.

Martha Lillian Smith
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