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Charge 5 stopped tracking my heart rate data

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‎07-14-2023 12:04 - last edited on ‎07-15-2023 05:14 by Fitbit Moderator

‎07-14-2023 12:04 - last edited on ‎07-15-2023 05:14 by Fitbit Moderator

My charge 5 is very new.  I purchased on 7/2. It worked great for 1 week. After plugging in to charge, it no longer reads my readiness (it says to wear while I sleep, which I obviously am since it gives me a sleep score), on the device display, it no longer shows my heart rate.  It is not showing my workouts & subsequent heart rates & zone scores.  After reading all the notes in this group, I see that there are nothing but problems with this product.  Am wondering if I should send it back and replace with a Versa 4?  I had a Versa Lite for almost 7 years and would still be using it, but it is no longer able to hold a charge for more than 48 hours. I like the look & feel of the Charge 5, but not if it is unable to perform & report what it is supposed to.  I am synched to an android device, samsung galaxy.

Moderator Edit: Clarified subject

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‎07-15-2023 05:15

‎07-15-2023 05:15

Hi there, @Apk4666. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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