Charge 5 stopped tracking my heart rate data

[Loleo]

I am still alive! But my heart beat isn’t registering. Stopped about noon yesterday. Says my FB isn’t on my wrist but it is! Couldn’t find anything in the forum etc. help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Loleo. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

If you haven't done so yet, please try the following steps to reset your heart rate settings:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your Charge 5 is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Steph13579]

Hi. I have tried this a number of times on my Charge 5.   It has never worked.  Changing the clock face worked for about a month and now it’s back to not reading heart rate again.   I have tried your method, tried everything I tried initially including changing the clock face again, multiple times with no luck.  Any other suggestions ?

[Loleo]

My just restarted working after a full charge and another try at syncing.. 🤷🏼‍:female_sign:

Sent from my iPhone