Charge 5 stopped tracking my heart rate

[Michael225a]

Charge 5 not tracking Hr. Anyone have this issue or know how to fix it? 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Michael225a!

Sad to hear that you're having an issue with your Charge 5 not tracking your heart rate. First of all, please check if HR tracking is activated on your device. To do so just swipe down from the clock face to reach your device's settings. After having tapped Settings, swipe down until you find Heart Rate and make sure this is enabled. Also please check if the sensors on the back of your device are clean, and try to wear your Charge 5 a bit tighter to give the sensors better skin contact.

If HR tracking still isn't working, I'd suggest restarting your device following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

[MarreFitbit]

Hi there, @Michael225a. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

In addition to the tips and recommendations provided by @Talahthas, I'd suggest trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Charge 5 once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

[Michael225a]

Got it squared away. I had to do a complete reset. All good now! Thanks. 

[MarreFitbit]

@Michael225a Awesome! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

[Talahthas]

Thanks for your positive feedback, @Michael225a!