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Charge 5 stopped tracking my heart rate

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‎03-08-2023 04:14 - last edited on ‎03-09-2023 04:47 by Fitbit Moderator

‎03-08-2023 04:14 - last edited on ‎03-09-2023 04:47 by Fitbit Moderator

My Charge 5 has stopped displaying my HR and has no lights visible on the back.

I have tried to reset it using both the display screen and the charger cable reset methods - it doesn’t seem to reset and the HR still does not display.

I have tried turning HR off and on again in the display settings.

I have cleaned the back of the screen with a soft cloth.

I have not changed my band and it is done up in the same setting as previously when the HR did work.

Nothing has worked. My HR does not display and there are no lights in the back of the screen.

 

Moderator Edit: Clarified subject

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‎03-08-2023 04:38

‎03-08-2023 04:38

Welcome to the Fibit community, @SarahC999!

Sad to hear that your Charge 5 isn't working as expected. From what you've mentioned, it seems you've already tried everything to get HR tracking back on your device. Thanks for your efforts. I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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