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Charge 5 stopped tracking my heart rate

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‎10-13-2023 19:34 - last edited on ‎10-14-2023 16:57 by Fitbit Moderator

‎10-13-2023 19:34 - last edited on ‎10-14-2023 16:57 by Fitbit Moderator

My Charge 5 has stopped displaying my heart rate. It tracks my steps but not my heart rate. It just suddenly stopped.

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎10-14-2023 12:03

‎10-14-2023 12:03

Hello @BillSul 

Do you see a green light in the back of your Charge 5? You can try running your finger across the sensors in the back a few times to see if the green light shows. If you don't see a green light, then that's likely the issue. 

I'm not positive if restarting the device will get your Charge 5 "unstuck" and back to tracking your heart rate. It's something you can try. You can restart your Fitbit from the Setting menu on the device or use the charging cable that came with your device. If you would like instructions, click on: How to restart the Charge 5 

If this is not successful, you probably should contact Fitbit support (<-- click link)

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎10-14-2023 17:01 - edited ‎10-14-2023 17:02

In response to RiekoC

‎10-14-2023 17:01 - edited ‎10-14-2023 17:02

Hello there, @BillSul. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As a first approach, please follow the tips and recommendations provided by @RiekoC. If the issue persists, please try the following steps to reset your heart rate settings:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your Charge 5 is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Maria | Community Moderator, Fitbit


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0 Votes

‎10-14-2023 18:28

In response to MarreFitbit

‎10-14-2023 18:28

My heart rate monitor is working again. I restarted the charger using the
button on the charging cable. That seemed to have worked.
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0 Votes

‎10-15-2023 11:16

In response to BillSul

‎10-15-2023 11:16

Hi @BillSul 

Thanks for letting us know that you're seeing your heart rate again. Glad to know that a restart fixed the issue. 

Rieko | N California USA MBG PE

Best Answer