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Charge 5 stopped tracking my sleep score and AZM

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‎02-23-2023 03:58 - last edited on ‎02-23-2023 09:58 by Fitbit Moderator

‎02-23-2023 03:58 - last edited on ‎02-23-2023 09:58 by Fitbit Moderator

Anyone Else having problems with active minutes and sleep score lately? Mine charge 5 will not registrate sleep score or ordinary active minutes today. Sleep score appears every second night. Something wrong with the app?

 

 

Moderator Edit: Clarified subject

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‎02-23-2023 10:04 - edited ‎03-06-2024 05:00

‎02-23-2023 10:04 - edited ‎03-06-2024 05:00

Hi there, @Merete67norway. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5. 

Since sleep data and AZM are based on your heart rate readings, I suggest trying to reset the heart rate monitor by following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

After trying the above, please test your Charge 5 to see if it starts tracking your data as it should. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-23-2023 10:04 - edited ‎03-06-2024 05:00

‎02-23-2023 10:04 - edited ‎03-06-2024 05:00

Hi there, @Merete67norway. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5. 

Since sleep data and AZM are based on your heart rate readings, I suggest trying to reset the heart rate monitor by following the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

After trying the above, please test your Charge 5 to see if it starts tracking your data as it should. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-08-2023 23:05

In response to MarreFitbit

‎03-08-2023 23:05

This tip helped in two days. Now i have had just 2 sleep scores since 28 fanruary. Have restartet trackerne, deleted app and tracker and fixed and paired it up again. No luck. Had score on monday, But thats all this week. It is so annoying paying for premium each month when it dosent give what im paying for.

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