help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stopped tracking my steps and battery won't hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-13-2023 13:30 - last edited on ‎12-14-2023 03:37 by Fitbit Moderator

‎12-13-2023 13:30 - last edited on ‎12-14-2023 03:37 by Fitbit Moderator

 Fitbit suddenly no longer recording step count and battery not holding charge. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-13-2023 21:33

‎12-13-2023 21:33

Hi @CGrand - have you tried restarting the watch, turning off the phone's Bluetooth and only turn on to sync once a day, it could simply be an issue with the new Fitbit App.

Author | ch, passion for improvement.

Best Answer
0 Votes