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Charge 5 stopped tracking my steps at 2566

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‎12-14-2023 14:31 - last edited on ‎12-18-2023 07:14 by Fitbit Moderator

‎12-14-2023 14:31 - last edited on ‎12-18-2023 07:14 by Fitbit Moderator

My Charge 5 stopped counting my steps at 2566 on Tuesday. It does not clear overnight so it still shoes 2566 steps!

Moderator Edit: Clarified subject

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‎12-18-2023 07:15

‎12-18-2023 07:15

Hi there, @Sharonsparkle. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Charge 5 stopped tracking your steps and got stuck at 2566.

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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