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Charge 5 stopped tracking

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‎01-06-2024 09:06

‎01-06-2024 09:06

During the night Charge 5 stopped tracking and battery drained from 97% to 52%. Was able to finally get it to start tracking about an hour ago. Firmware 57.2000.177.58. Edited sleep log on app but only generalized data--no specifics on sleep.  What happened?

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‎01-06-2024 11:52

‎01-06-2024 11:52

It's good to see you participating in the community @dogmawalker.

Thank you for providing the details about your Charge 5. Sorry to know the inconvenience.

Please, try to perform a restart as indicated in this help article: How do I restart my Fitbit device?

In addition, I'd recommend you update your device. Here are the indications. 

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