Charge 5 stopped working after 1 year

[deadsoulvamp]

I had this Fitbit charge 5 for about a year. It was was working perfectly, and suddenly last week it stopped working. It had black screen, vibrated continuously until its charge ran out. I tried to restart it and charge it, but it would show its charging for a few seconds, and then black screen again. I tried every tips from the community and from fitbit support, but no success.

I had taken good care of it, never had swim with it, not during taking bath, never put water or submerged it. Occasionally few drops or few splashes of water while hand washing, and that it, and even I would wipe it off immediately.

Since there is no fixing it, fitbit/google has agreed to replace it. And I hope the replacement wont have any problems. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @deadsoulvamp. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 has stopped working after a year. I understand your concern, I will do my best to help you with this!

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I'm glad to hear that our Support Team were able to help! If you have any questions regarding the outcome of your case, please feel free to contact our team back for further assistance.