Re: Charge 5 stopped working after a short swim - Fitbit Community

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Charge 5 stopped working after a short swim

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Stringy67

5 0 4

This is supposed to be water proof to a depth of 50m , I don't expect a short swim in a 3 m pool to stop it from working

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FatimaFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

1099 55 370

Hi there @Stringy67! So nice to see you here in the Fitbit Community!

Thanks for sharing this situation with us.

Can you see something on the display of your Charge 5? I suggest you try this:

Restart your Fitbit:
Clean the contacts of the watch with a toothbrush and fresh water and gently clean the pins on the charging cable with a cotton swab and some rubbing alcohol.
After that, charge the watch for 30 minutes using a different USB port on a computer or other UL-certified wall charger.

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