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Charge 5 stopped working after charging it in a vehicle

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‎01-29-2024 07:38 - last edited on ‎01-29-2024 09:29 by Fitbit Moderator

‎01-29-2024 07:38 - last edited on ‎01-29-2024 09:29 by Fitbit Moderator

This happen to anyone else? Charged my charge5 in 2022 ford explorer while driving. Unplugged, full charge, then... black screen. Nothing. Did ALL reset suggestions, online and with customer service. Nothing. Fitbit app doesnt recognize, bluetooth doesnt sync. Did something with the vehicle bluetooth/charging crash my charge5?  Afraid to get another fitbit if this happens again; thinking garmin. Charging in a vehicle should not ruin the fitbit!

Moderator Edit: Clarified subject

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‎01-29-2024 09:32

‎01-29-2024 09:32

Hi there, @Patsue. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after charging it your car. I understand where your concern is coming from and how you must be feeling. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. It seems like you have exhausted all troubleshooting steps we could've provided here so there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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