help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stopped working after exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2023 14:33 - last edited on ‎05-23-2023 04:45 by Fitbit Moderator

‎05-22-2023 14:33 - last edited on ‎05-23-2023 04:45 by Fitbit Moderator

My charge 5 is only seven months old since being replaced  and stopped working after exercise. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-23-2023 03:06 - last edited on ‎06-15-2023 06:57 by Fitbit Moderator

‎05-23-2023 03:06 - last edited on ‎06-15-2023 06:57 by Fitbit Moderator

Welcome to the Fitbit community, @Stakker!

Sad to hear that you're having issues with your Charge 5. As a first step to get your device back up and running, I'd suggest restarting it by closely following these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.

If that won't work for you, please contact Fitbit support asap to see what they can do for you:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎05-23-2023 04:47 - edited ‎05-28-2023 05:15

In response to Talahthas

‎05-23-2023 04:47 - edited ‎05-28-2023 05:15

Hi there, @Stakker. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes