Charge 5 stopped working after getting wet

[DavidBej]

Hello, I put the water lock feature on and did go for a quick swim. However after i got out of the water the fitbit didnt react. black screen and cant unlock the water lock screen after hard tappig twice. While plugging it in to load up it vibrates and when trying to reset it also vibrates. What can i do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DavidBej. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.