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Charge 5 stopped working after getting wet

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‎10-10-2023 09:23 - last edited on ‎10-10-2023 09:57 by Fitbit Moderator

‎10-10-2023 09:23 - last edited on ‎10-10-2023 09:57 by Fitbit Moderator

My "waterproof" Charge 5 was in the pool less than 2 minutes. That was two weeks ago. At first it didn't work at all. It's gradually come back except the sensors don't work and the battery lasts only 2 - 3 days (which I can live with). The sensors did work at one point, but there are no green lights now at all and it doesn't record any activity, heart rate, etc. This Fitbit is a 1.5 years old, and is advertised to be water resistant, so I'm super annoyed. Does anyone know if the sensors can be replaced (and is it worth it to do so)?

Moderator Edit: Clarified subject

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‎10-10-2023 09:58

‎10-10-2023 09:58

Hello there, @JerseyGirl1958. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Charge 5. I understand how you must be feeling.

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.
Maria | Community Moderator, Fitbit


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‎10-14-2023 10:52

In response to MarreFitbit

‎10-14-2023 10:52

It's been almost 3 weeks now since the Fitbit got wet. It has short periods of time when it works perfectly, but then within a day or so reverts back to the issues I've been having all along. Unfortunately, I've tried all the steps you've recommended, multiple times, and I still do not have a functioning Fitbit. 😞

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