help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 stopped working after swimming with it

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-03-2023 05:01 - last edited on ‎11-03-2023 07:06 by Fitbit Moderator

‎11-03-2023 05:01 - last edited on ‎11-03-2023 07:06 by Fitbit Moderator

I kept my Fitbit on while swimming with my daughter a couple days ago and now it no longer charges and just doesn’t work. What other options can I try? I had swam with it once another time a it did fine but this time it seems like the swimming completely destroyed it. I haven’t even had it a year so I can’t bring myself to just buy another one.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-03-2023 07:10

In response to kkaboom

‎11-03-2023 07:10

Hello there, @bsquare4115. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after swimming with it. I understand where your concern is coming from. I'll be glad to help you!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.


If the above doesn't work, please follow @kkaboom's advice and chat with us online or give us a call. Click here to get connected. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎11-03-2023 06:33

‎11-03-2023 06:33

A lot of people have posted about that issue on here. If it hasn't been a year yet contact fitbit support, they might be able to replace it.

It's supposed to track swimming, so it's faulty if it reacts poorly with water

Best Answer
0 Votes

‎11-03-2023 07:10

In response to kkaboom

‎11-03-2023 07:10

Hello there, @bsquare4115. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 stopped working after swimming with it. I understand where your concern is coming from. I'll be glad to help you!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Charge 5 vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again.


If the above doesn't work, please follow @kkaboom's advice and chat with us online or give us a call. Click here to get connected. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes