Charge 5 stopped working after swimming with it

[Mumofboys02]

Good evening all. 

My charge 5 won't work after going swimming with it yesterday, I sat swimming. I sat in the shallow part of the baby pool. 

It's showing a red light on the charge section that won't go off. 

Can anyone help? 

Moderator Edit: Clarified subject

[Surfista]

This seems to be an ongoing issue for a number of users of this "Swim Tracker" device.

Contact customer service and request a replacement for your defective charge 5. 

[A.Lynn]

Yah thing is if ya don't go into your setting on the device itself and but it in "water-lock" mode it'll get wet inside. They don't do a very good job of explaining that to people. For safety reasons I'd replace it! Battery could be corroded and could cause a problem. 

[MarreFitbit]

Hi there, @Mumofboys02. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@A.Lynn @Surfista Thanks for stopping by and your comments. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.