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Charge 5 stopped working after swimming with it

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‎03-20-2023 17:00 - last edited on ‎04-01-2023 11:42 by Fitbit Moderator

‎03-20-2023 17:00 - last edited on ‎04-01-2023 11:42 by Fitbit Moderator

Mine stopped working after 3 months on use. I did actually swim withit all Christmas holidays and had No broblem but just after 20 minutes in the pool with kids last week it first stopped counting steps, then no hearth rate and the battery would last maybe half a day.

 

The shop I bought it from tells me to contact Fitbit. The fitbit Australian website doesn’t have an email to contact and I’m not calling US and I don’t want to create a Twitter account just to get customer service! 

After years of using Fitbit Charge (since charge 2) I am really disappointed.

 

Jen

 

Moderator Edit: Clarified subject

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‎03-20-2023 18:29

‎03-20-2023 18:29

The chat option will work for you.

 

https://myhelp.fitbit.com/s/support?language=en_US 

 

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎03-20-2023 18:29

‎03-20-2023 18:29

The chat option will work for you.

 

https://myhelp.fitbit.com/s/support?language=en_US 

 

Stepping in the U.S.A. since September 2013. Android 14

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