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Charge 5 stopped working after swimming with it

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‎06-15-2024 11:53 - last edited on ‎06-16-2024 05:51 by Fitbit Moderator

‎06-15-2024 11:53 - last edited on ‎06-16-2024 05:51 by Fitbit Moderator

My Charge 5 died after swimming.  I contacted customer support (online chat) and complete all the troubleshooting they have suggested.  I have attempted to get back in touch with customer support through both online and phone, but to no avail.  I do have a case number if that is any help.  I’m not sure what to do from here on out since I cannot chat with anyone.  Case number 52653027.

Moderator Edit: Clarified subject

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‎06-18-2024 08:51 - edited ‎06-18-2024 08:51

‎06-18-2024 08:51 - edited ‎06-18-2024 08:51

Hi there, @Nazlady57. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, we're here to help you! 

I've seen our Support Team was able to help you after your last post. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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