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Charge 5 stopped working after swimming

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‎01-12-2023 22:11 - last edited on ‎01-25-2023 09:44 by Fitbit Moderator

‎01-12-2023 22:11 - last edited on ‎01-25-2023 09:44 by Fitbit Moderator

My charge 5 screen remains black after I wore it while swimming in a pool and it won’t respond to charging.

I’ve followed the instructions re; pressing the button 3 times within 8secs on the charger without success.

This Fitbit charge 5 is quite new, only purchased a couple of months ago.

Plus I’ve had trouble syncing it each day this past week. I’ve had to turn off and on my Bluetooth and reconnect the app.

Any ideas.?

 

Thank you

 

 

Moderator Edit: Clarified subject

 

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‎01-13-2023 03:07

‎01-13-2023 03:07

@Wave1 Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. As you've already tried to restart it without success and considering that your device should be covered by warranty, I'd suggest contacting Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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