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Charge 5 stopped working after the update

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‎08-28-2023 11:20 - last edited on ‎08-29-2023 04:38 by Fitbit Moderator

‎08-28-2023 11:20 - last edited on ‎08-29-2023 04:38 by Fitbit Moderator

My Charge 5 is dead after the latest update. It was working fine before. The battery started discharging rapidly but still working. No it won’t even charge. 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-29-2023 04:41

‎08-29-2023 04:41

Hi there, @Schleppy. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please see Why isn't my Fitbit device's battery charging?

If your battery keeps draining, it is recommended to follow the recommendations listed in this article to improve or extend battery life.  There are a few features that would make the battery drain faster than usual, even in one day. Some of these features are: 

  • Built-in GPS (Charge 5 can have a battery life of up to 4 days when using this feature regularly, or up to 5 hours if you use it continuously).
  • Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
  • Tracking SpO2 (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If this doesn't apply to you, another step that has been helpful for other users having battery draining problems is the three pulse restart procedure using the charging cable. This should also help with the problem you mentioned with the display: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
  3. Wait 10 seconds or until the Fitbit logo appears.
  4. If the device doesn’t restart, wait 15 seconds to try again.
Maria | Community Moderator, Fitbit


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0 Votes

‎08-31-2023 06:08

In response to MarreFitbit

‎08-31-2023 06:08

No use. It went from discharging every 7 days to discharging in less than an hour in one day. I put it on the charger for days before it comes back to life and goes from 100% to 0% in about 40 minutes. I did everything on the list and it did not help. 

Best Answer

‎08-31-2023 06:20

In response to Schleppy

‎08-31-2023 06:20

Schleppy, they are not listening.  They know the firmware update is bricking watches, but they continue to push the update.  Then, they try to get you to buy another watch to increase their profits.  They purposely destroy your watch to make you buy it again.  Can you imagine if Windows, Apple, or Tesla tried this scam?

Best Answer