Charge 5 stopped working and it won't charge

[RavenLabs]

My Charge 5 stopped working and will no longer recharge.  I have done the restart and it is running the latest version.

Given the amount of issues being reported It cannot be that we have all done something to cause this.  Will Google make this right and issue a fix or replace the broken charge 5?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @RavenLabs. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not charging. I understand your concern, I will do my best to help you with this!

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[RavenLabs]

I appreciate your recommendations and I have tried all of these multiple times.  At this point I believe there is an issue with the software and I would like to know how to request a replacement or understand timing of a fix of the technology.