Charge 5 stopped working with over 20% battery left

[Maxwg]

Continually I find when out for a walk the charge 5 starts OK but before I finish the screen is black and non responsive when I connect to the charger the fitbit logo appears as in starting up. The battery level is always between 20 and 30% when I check it immediately on connection to the charger.

If battery level is above this if behaves normally 


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Maxwg!

Sad to hear you're having issues with your Charge 5.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[Maxwg]

Thanks for the reply
I check the figbit does charge to 100%

The fact that when I connect to charger the screen shows the fitbit logo
does that not imply it has restarted

Now when I press the restart on the charging cable it goes blank then shows
the battery as 100%