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Charge 5 stops tracking my runs and the screen goes blank

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‎01-27-2024 23:53 - last edited on ‎01-28-2024 02:44 by Fitbit Moderator

‎01-27-2024 23:53 - last edited on ‎01-28-2024 02:44 by Fitbit Moderator

My Charge 5 stops working when out for a run and the screen just goes black. The GPS is set to dynamic, I have my phone with me and it is fully charged. When I get home and sync it has not recorded my full run. Some days it works ok other days it just stops halfway round. Very frustrating.

Moderator Edit: Clarified subject

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