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Charge 5 strap issues

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‎02-20-2023 08:36

‎02-20-2023 08:36

Hello fitbit community

 

Just wanted to share my experience with you lovely stepping community.

 

My strap is peeling! Please see pics attached. 

 

No support from customer service sadly. 

They claim it's not covered under warranty.

 

Clearly this is a manufacturing defect. 

 

I have heard similar issues with other users.

 

Look forward to your input and similar grievance:)

Stay positive all.

 

  • PXL_20230220_141346953.jpg

     

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    PXL_20230220_141917337.jpg
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‎02-20-2023 10:49

‎02-20-2023 10:49

Sorry to say, I don't see it in those pics.  But my advice on straps is usually to look at third-party straps on Amazon.  A wide variety of colors, styles, materials and can often get a set of different colors for less than one official replacement; and without the time and hassle of trying for warranty replacement.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-20-2023 11:45

In response to JohnnyRow

‎02-20-2023 11:45

Thanks Johnny. 

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