Charge 5 stuck on 5 dots

[KathTN]

Can anybody advise please - my charge 5 screen is black with 5 dots, the middle one is red and I don’t know why.  It is fully charged. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KathTN. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the image attached. I'm sorry to hear that your Charge 5 is stuck on those 5 dots. I understand your concern, I will do my best to help you with this!

To solve this issue, I recommend the following steps:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.