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Charge 5 stuck on Fitbit logo and red light is flashing constantly

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‎02-03-2025 20:12 - last edited on ‎02-04-2025 05:08 by Fitbit Moderator

‎02-03-2025 20:12 - last edited on ‎02-04-2025 05:08 by Fitbit Moderator

I have tried everything based on what was mentioned here (changing clock face, press the button on the charging cable, manually restart etc etc). I returned a few days ago from an international trip - inspite of everything, it would not take the local time on the watch. When I came back here, it started showing the right time! I used it for a day and first got the message - Low battery followed by critical -low battery. I quickly charged it. After that, I only see a red light and a blank screen.

Currently it has a red light and when I charge it, the fitbit logo briefly comes on and then its blank again. What can I do next.

Moderator Edit: Clarified subject

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‎02-04-2025 05:36

‎02-04-2025 05:36

Hi there, @MB2025. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report it's not responding, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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