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Charge 5 stuck on Fitbit logo

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‎08-12-2023 05:16 - last edited on ‎08-21-2023 04:21 by Fitbit Moderator

‎08-12-2023 05:16 - last edited on ‎08-21-2023 04:21 by Fitbit Moderator

The new update was able to sync and I can tell it is calculating steps looking at the app BUT the screen is completely black and won't show clock or anything. It will show Fitbit logo on reset... But no clock. Even tried changing the clock image. Nothing.

Moderator Edit: Clarified subject

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Accepted Solutions

‎08-21-2023 04:23

‎08-21-2023 04:23

Hi there, @sara626. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

Since your Charge 5 is only showing the Fitbit logo, please try the following steps:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎08-21-2023 04:23

‎08-21-2023 04:23

Hi there, @sara626. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

Since your Charge 5 is only showing the Fitbit logo, please try the following steps:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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