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Charge 5 stuck on Fitbit logo

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‎11-16-2022 04:44 - last edited on ‎11-22-2022 02:51 by Fitbit Moderator

‎11-16-2022 04:44 - last edited on ‎11-22-2022 02:51 by Fitbit Moderator

Charge 5 bought in March 2022.  Has stopped responding, only shows Fitbit symbol

 

will not charge, will not reboot.  Use with an iPhone 11.

 

please send a replacement 

 

Moderator Edit: Clarified subject

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‎11-16-2022 05:29

‎11-16-2022 05:29

Hi @Bumblethedog  these are the community forums and what you'd want is customer support. 

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer