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Charge 5 stuck on Fitbit logo

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‎06-12-2023 10:01 - last edited on ‎06-12-2023 10:11 by Fitbit Moderator

‎06-12-2023 10:01 - last edited on ‎06-12-2023 10:11 by Fitbit Moderator

How can I sync my fit bit that suddenly stopped working?

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎06-12-2023 10:13

‎06-12-2023 10:13

Hi there, @Kandise. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they're now assisting you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-12-2023 21:57

In response to MarreFitbit

‎06-12-2023 21:57

I have the exact same issue as Kandise. My Charge 5 is stuck on the Fitbit logo. This all started several days ago when I restarted my Charge 5 from the watch and not in the app. I went to put the Charge 5 on after restarting a day later and this is when I discovered the Charge 5 was stuck on the Fitbit logo. Here's what I've tried, but nothing has fixed the issue:

  1. Run the battery out and then try turning on the Charge 5. 
  2. Restart from the power cable (push the cable button 3 times). I've tried this "fix" using both a laptop and wall outlet adapter.  The Charge 5 will buzz and the screen goes off monetarily but when it turns on again it is stuck on the logo. 
  3. I've cleaning the connectors.
  4. Unfortunately, one of the support forums recommended removing the device from my account and then add it again. The result is the Fitbit software doesn't connect to my phone's Bluetooth. My Android phone does not show the Charge 5 when scanning for Bluetooth devices. 

It would be great if this could be resolved ASAP.  I've had to revert back to using my Charge 2 with a cracked screen 😞

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‎06-13-2023 02:18

In response to MarreFitbit

‎06-13-2023 02:18

How to I get get a exchange  bought in December  will not reboot called tech line thrusday 

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