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Charge 5 stuck on Fitbit logo

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‎07-10-2023 07:26 - last edited on ‎07-10-2023 10:09 by Fitbit Moderator

‎07-10-2023 07:26 - last edited on ‎07-10-2023 10:09 by Fitbit Moderator

Jo, my Ch5 shows the fitbit logo and having trouble syncing. Worked god last night but «shuts» down today. Been so for a week now. 1,5 year old charge 5.

Update: And I have used the USBx3…

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-10-2023 10:09

‎07-10-2023 10:09

Hi there, @CH-5. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

  • Unpair your Charge 5 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 5 again.
  • If there is no connection, restart your Charge 5.

If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


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‎07-10-2023 11:09

In response to MarreFitbit

‎07-10-2023 11:09

Thx for your reply. I’ve followed the steps and have connection now. I note that I haven’t done anything before the logo was shown so strange that it tries to reset itself 🙂

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‎07-10-2023 11:15

In response to CH-5

‎07-10-2023 11:15

@CH-5 Awesome! I'm glad to hear your issue is solved now. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-11-2023 12:13

In response to MarreFitbit

‎07-11-2023 12:13

Hi again, same trouble today. Fitbit logo suddenly appear and when I charge it up to 100% after a few hours it seem to be functional again. I see that many people have the same problem in the forum. Is this because of the firmware-update? So to describe once more; Fitbit logo suddenly appear after some hours using it after charging to 100%. I have not tried to update the Charge 5. Can I just get a new one if there isn´t any fix for this? 

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