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Charge 5 stuck on Fitbit logo

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‎07-21-2023 08:09 - last edited on ‎07-21-2023 08:38 by Fitbit Moderator

‎07-21-2023 08:09 - last edited on ‎07-21-2023 08:38 by Fitbit Moderator

The display only shows the Fitbit logo, won’t show any functions. It also won’t connect to app via Bluetooth. It is fully charged, as far as I can tell. 

Moderator Edit: Clarified subject

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‎07-21-2023 08:41 - edited ‎07-21-2023 08:41

‎07-21-2023 08:41 - edited ‎07-21-2023 08:41

Hi there, @Aemchugh. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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