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Charge 5 stuck on Fitbit logo

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‎08-11-2023 16:10 - last edited on ‎08-21-2023 04:56 by Fitbit Moderator

‎08-11-2023 16:10 - last edited on ‎08-21-2023 04:56 by Fitbit Moderator

Charge 5 screen shows fitbit logo (13 dots in a diamond pattern) and is unresponsive.

How do I reboot it or reset it?

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-11-2023 17:43

‎08-11-2023 17:43

From How do I restart my Fitbit device? 

JohnnyRow_0-1691800916339.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-11-2023 19:22

‎08-11-2023 19:22

Mine is doing the same thing. Has been stuck on the logo screen for 2 hours. I have tried to reset, deleted the app, turned off Bluetooth, restarted my phone and still my logo screen just stares at me! 😞 Did you find a solution?

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‎08-21-2023 04:59

In response to Angk7311

‎08-21-2023 04:59

Hi there, @loyalw. Welcome to the Fitbit Community Forums. @Angk7311 It's nice to see you around! Thank you for the details provided in your posts about the issues with your Fitbit devices and trying to troubleshoot them before posting here. I understand how you must be feeling. @JohnnyRow I appreciate your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-21-2023 06:17

In response to JohnnyRow

‎08-21-2023 06:17

Just goes back to the logo.

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