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Charge 5 stuck on Fitbit logo

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‎09-24-2023 14:06 - last edited on ‎09-25-2023 08:42 by Fitbit Moderator

‎09-24-2023 14:06 - last edited on ‎09-25-2023 08:42 by Fitbit Moderator

My Fitbit (Charge 5) was working fine at about 2:30 p.m. EST Sunday September 24. Then we went out for an early dinner and at the restaurant when I looked at my Fitbit to check the time all I saw was a Fitbit logo (little green balls in a tipped square). I couldn't get it to do anything. The screen eventually went black and once we got home I put it on the charger and got the logo back (and a vibration for a couple minutes that then went away) but that's it. The Fitbit will not connect to bluetooth. Did my Fitbit die? Does anyone have a set of steps to follow that can resuscitate my Charge 5 (about 1-1/2 years old)??

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-24-2023 14:45

‎09-24-2023 14:45

Mine is not quite 1 & 1/2 years old and is doing the same thing. It went black and finally when I tried charging it, the Fitbit signal came on like yours and hasn't done anything since. 

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‎09-25-2023 05:26

‎09-25-2023 05:26

Unfortunately, from my experience that means your device is Don. Kaput. That’s what happened with my first Fitbit after not quite a year. I was offered an another Fitbit at a discounted price and took it, but have problems with this one as well and fully expect it to die soon. I won’t buy another. There are better fitness trackers options out there. 

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‎09-25-2023 09:35

In response to SunsetRunner

‎09-25-2023 09:35

Thank you! This is my 3rd Fitbit in about 5 years. I think I'm about done with Fitbit! 😩

Sent from my iPhone
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