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Charge 5 stuck on Fitbit logo

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‎09-28-2023 06:39 - last edited on ‎09-28-2023 08:09 by Fitbit Moderator

‎09-28-2023 06:39 - last edited on ‎09-28-2023 08:09 by Fitbit Moderator

My charge 5 is not displaying correctly. It is relaying info to my phone app correctly though.

All that appears on the Charge 5  is 5 diamonds with the center one red.


Moderator Edit: Clarified subject

 

Best Answer
3 REPLIES 3

‎09-28-2023 08:15

‎09-28-2023 08:15

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If you haven't done so yet, please try the following steps in the order listed:

  • Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5.
  • If there is no connection, restart your Charge 5.
  • Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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‎09-29-2023 10:31

In response to MarreFitbit

‎09-29-2023 10:31

I have read enough posts of this same problem with the response of Customer Support. The post telling what steps Customer Support team has.  I have tried all of them and none of them work or are acceptable.  I refuse to pay for a tracker every year on top of the annual membership fee.  

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‎10-01-2023 07:36

‎10-01-2023 07:36

I had a similar series of problems. I can charge my fitbit charge 5 to 99% remove from charger and it shows 1% charge and dies. It's useless. Had a fitbit for just over a year however this one is a replacement as the first broke so it lasted less than 9  months.

Following for an solution 

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