Charge 5 stuck on Fitbit logo

[elhafit]

just posting to say my fitbit has also got stuck on on the logo, i just woke up to it, and that's it, it's gone, i'll be going for a polar 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @elhafit!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing that you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, I'd suggest letting the battery of your device completely drain until it'll shut off, then giving it a full charge. I'd like to point out that charging a deep discharged battery will take considerably longer.

I'll keep my fingers crossed.

[MarreFitbit]

Hi there, @elhafit. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

As a first approach, please follow all tips and recommendations provided by @Talahthas.

If the issue persists, I suggest trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[elhafit]

How does pairing have anything to do with fitbit still being booted in logo screen?i've allready tried to restart it, the only thing i'm doing now is letting the battery run dry. 

The forums are filled with the same issues, and i just now hearing charge fitbit shutdown after warrenty stops.