Charge 5 stuck on Fitbit logo

[Alivia01134]

My fitbit is not working it just shows the icon symbol of the fitbit no clock,excercise anything nothing shows

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Alivia01134. Welcome to the Fitbit Community. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Luxe is still crashing itself suddenly. I understand how annoying this can be, I will do my best to help you with this!

If you haven't done so yet, please follow the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.