Charge 5 stuck on Fitbit logo

[Rachellex]

Followed all online steps suggested to restart and repair and nothing works, it’s just stuck on blinking blue logo screen 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rachellex. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand how annoying this can be, I will do my best to help you with this!

To better assist you, please confirm if you've tried the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Rachellex]

I have already followed these steps multiple times... It doesn't stop blinking the logo, can't be found by my phone either. 

[MarreFitbit]

@Rachellex Thanks for following the steps I recommended. Since all the steps you tried didn't work, you have a Charge 5 and report it's stuck on the Fitbit logo, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Rachellex]

It has been submitted! Thank you 

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I have already followed these steps multiple times... It doesn't stop
blinking the logo, can't be found by my phone either.

[Ron_AMS]

I am experencing the same problem. Charge 5 is on and off flashing the logo. Tried the above nog succes. Also three pushes om charger nog succes. Tracket keeps flashing the logo. What to do?